Thanks for Helping us Honor our 2023 Outstanding Employees

Front row (L-R): Hali H. and David C.
Back row (L-R): Kim J., Director of Human Resources; Chase S., Assistant General Manager and Pete T., Managing Director for Wilderness at the Smokies

If you replied to our online survey after your stay in 2023 to recognize a Wilderness employee or manager for a job well done, THANK YOU.

Guests’ comments are compiled monthly, and together with our directors’ input, one employee is honored. Then once a year we select the “Manager of the Year” and “Employee of the Year” for having the ultimate “can-do-it” attitude and for exceeding guest expectations.

The 2023 “Manager of the Year” was David C., who has been part of Wilderness at the Smokies team since 2018. As the aquatics maintenance manager, David is responsible for maintaining the water quality, air quality, and a safe guest/work environment in the resort’s Wild WaterDome and two outdoor waterparks. He also oversees the preventative and corrective maintenance on all waterpark attractions.

According to his team members, “David showcases an unwavering commitment to the parks. His collaborative efforts with the EHS manager to refine the aquatics maintenance department’s safety policies and procedures is a testament to his proactive approach to safety and risk mitigation. His prompt task execution and effective communication minimizes operational disruptions, showcasing his dedication to guest satisfaction.”

The 2023 “Employee of the Year” was Hali Hannah, who has been a Human Resource Assistant with the resort since 2023. In this position, she is responsible for assisting with new hire onboarding and orientation as well as producing the resort’s monthly employee newsletter, overseeing the uniform inventory, documenting human resource meetings and assisting with employee events and workshops.

According to her team members, “Hali’s superb communication skills, unwavering dedication and extraordinary initiative has positively impacted the property’s operation. Her involvement in the resort’s monthly newsletter not only showcases her creativity but also her dedication to keeping staff informed and connected. Her eagerness to assist across departments does not go unnoticed. It fosters a collaborative and supportive company culture.”

Both David and Hali received $2000 and a week’s paid vacation as a thank you for their jobs well done.