Wilderness Resorts and Waterparks has always cared about making sure our guests and employees are safe. However, as you know the meaning of “safe” has changed tremendously since COVID-19 appeared in our country in February.

We, as a society, are now thinking twice about how close we are to one another, we’re all washing our hands more than we used to, and we’ve become very conscientious about preventing the spread of COVID-19.

That’s why we thought it was important to document our “new normal” into a formal manner that we have named our “Safer at Play Program.”

This document provides recommendations for how to physical distance from other guests while at our resorts as well information on our employee procedures, and the safety precautions we’ve implemented for our registration process, lodging options, waterparks, arcades & attractions, food & beverage outlets, retail outlets, and shuttle buses & elevators.

To view this program please visit: https://bit.ly/3e2YWGd

In addition to our Safer at Play program, we’ve implemented Flexible and Risk-Free Reservations for the remainder of 2020. This simply means if you have an upcoming reservation and wish to rebook, we can apply your paid deposit to a future stay (please note new rates may apply for new dates) no questions asked. In addition, and through the remainder of 2020, if you need to cancel for any reason, we will refund your deposit as long as you cancel at least 72 hours prior to your arrival date. If you cancel less than 72 hours prior to your arrival, the deposit will be forfeited.

Finally, we have created Wellness Stations at each of our resorts where one of our first responders will be offering wellness screenings. If anyone in your party develops a fever or other symptoms our first responder will direct you to the appropriate medical care and refund any portion of your reservation that you have not utilized.

We truly want you to have a wonderful, safe vacation when you stay at our resort. Have fun and stay healthy everyone!