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Employment

Wilderness at the Smokies is offering a $100 sign on bonus and other great benefits, for full details and information speak with our employment office today!

Welcome, Wilderness offers a variety of year-round and seasonal, full-time and part-time employment opportunities. We look forward to meeting you soon

Wilderness offers exceptional benefits including: competitive pay, health and dental insurance, excellent 401K with employer contributions after one full year’s employment and use of resort waterpark and adventure center facilities. All positions are for Sevierville, TN.

Employment office: (865) 868-4424

Click here to apply online.

Job Title
Housekeeper/Room Attendant
Job Description

Works alone, or as part of a team, cleaning hotel rooms by performing duties assigned by the housekeeping manager. Housekeepers must have a can-do attitude and good customer service to converse with guests.

Online Application

Job Title
Aquatics Manager
Job Description

Overseeing all elements associated with the operating and staffing of the waterparks, including lifeguards in all pool areas.  Requires a constant hands-on approach, with in-person presence, to ensure guests safety and satisfaction and to minimize the potential for injury.  This position requires courteous interaction and effective communication skills at all levels, with internal and external customers.  Monitors activities in swimming areas to prevent accidents and provide assistance to swimmers by performing the following duties.

Online Application

Job Title
Accounting Manager
Job Description

Responsible for supporting the Director of Finance in all aspects of accounting and finance.  Including, but not limited to:  accounts payable, accounts receivable, directing and coordinating the work of a number of accounting associates in all aspects of accounting, including general ledger, cash management and all other duties as assigned.

Online Application

Job Title
Executive Administrative Assistant
Job Description

Provide administrative support for the General Manager and Assistant General Manager.  In addition to typing, filing and scheduling, performs duties such as financial record keeping, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, donation program, monitors and responds to guest comments/messaging and working on special projects.  Answer routine and non-routine correspondence, frequently produce memos and reports that are effective, appropriate for the audience, and grammatically and technically accurate; effectively handle guests, owners and clients on the phone by practicing proper phone skills; effectively use computer systems and software or other means of written correspondence available.  Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.  

Online Application

Job Title
Adventure Forest Maintenance Manager
Job Description

The Adventure Forest Maintenance Manager is responsible for the installation, maintenance and safety of all arcade and attractions equipment.  This includes, but is not limited to:  ensuring all safety requirements are met, providing outstanding customer service by insuring the equipment and environment is fully functional in operation and enticing in appearance while fulfilling all safety requirements, communicating with and assisting guests, supervising and training staff and associates, ensuring all governmental laws and regulations as they pertain to the attraction and arcade equipment operations are being followed and met, and all other duties as assigned.

Online Application

Job Title
Catering & Events Manager
Job Description

Handles specific accounts designated by the Sales Manager, Director of Association & Corporate Sales, and the Director of Sales. The Catering & Events Manager handles all the arrangements of the designated accounts in terms of their banquet and event needs. That includes, but is not limited to, menu selection from our approved menu, creation of customized menus, contracting meeting space, audio visual equipment needs and any other group meeting needs that arise, handles the sales of all birthday party events of 10 or more guests, plans and executes all employee events, holiday guest functions, etc.  Handles all group leader inquiries regarding request for meeting space and specific banquet needs. Actively up sells each business opportunity to maximize revenue for individual properties.  Aligns customer profile with the appropriate product.  Oversee and manage the Wilderness Activities Department, which includes management of operational schedules, ordering of product, management of mascots, oversight and reporting on in-room birthday packages, reporting of Activities revenues, etc. Must be able to proficiently use and enter information into V1, Microsoft Word, and Microsoft Excel.  The person in this position is fully responsible for communicating all event details to each client/account/manager as well as all staff. 

Online Application

Job Title
Security
Job Description

Ensures compliance of the company’s security and property protection programs of associates and guests by performing the following duties: First response, fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information and investigation of accidents and criminal acts in accordance with company policies and applicable laws/regulations. Ensures compliance of safety programs. Addresses and resolves complaints/problems within security/safety scope of responsibility. Drives shuttle, as necessary. And all other duties as assigned by management.

Online Application

Job Title
Restaurant Server
Job Description

Ensure superior customer service by interaction with guests. Responsible for taking guest food & beverage orders, inputting orders into computer for transmittal to kitchen staff and delivery food on a timely basis.  Ensures restaurant environment stays clean by clearing tables and assisting with cleaning and re-stocking duties for stations.

Online Application

Job Title
Aquatics Maintenance Technician
Job Description

The Aquatics Maintenance Technician is responsible for the daily operations of the waterparks at Wilderness at the Smokies. This includes, but is not limited to: water testing, inspections, heating/ventilation, preventative maintenance,  repairs to rides, grounds and buildings.

Online Application

Job Title
Restaurant Hostess/Host
Job Description

Hostess/Host are responsible for greeting and control movement of guests throughout our entire restaurant, including escorting to and from the lounge, restrooms and tables. Reservations only for special request tables, seating is on a first come first serve basis. Reservations are taken either over the phone or in person by hostess/host noting the special request for seating or service. While interacting with guest the hostess/host must always maintain the proper and professional decorum and appearance.

Online Application

Job Title
Lifeguard
Job Description

Lifeguard’s are part of the aquatic team and assist in the daily operations of the water park. Oversee guest safety while in water park, successfully complete lifeguard training class provided by Wilderness, assist in maintain cleanliness of water park, attend monthly in-service training, participate in contributing to guest satisfaction, requires regular and predictable attendance, and all other duties as assigned by management.

Online Application

Job Title
Full Service Restaurant Server
Job Description

Ensure superior customer service by interaction with guests. Responsible for taking guest food & beverage orders, inputting orders into computer for transmittal to kitchen staff and delivery food on a timely basis. Ensures restaurant environment stays clean by clearing tables and assisting with cleaning and re-stocking duties for stations.

Online Application

Job Title
Full Service Restaurant Line Cook
Job Description

Primarily responsible for preparing guest and associate food and maintaining kitchen sanitation to Board of Health Standards. Supervised by the Kitchen Manager and/or Executive Chef.

Online Application

Job Title
Dishwasher
Job Description

Dishwashers clean, sort, and stack the dishes, and then load them into dishwashing machines. Dishwashers fill the machines with soap and turn them on. When the dishes are clean, dishwashers unload them and put them in their proper places so that other kitchen workers and waiters and waitresses can find them.

Online Application

Job Title
Retail Sales Associate
Job Description

A retail associate for Wilderness at the Smokies is responsible for maintaining outstanding customer service, generating sales, merchandising, and safeguarding company assets.

Online Application

Job Title
F&B Cashier
Job Description

Ensure superior customer service by taking orders for food, preparing food that is ordered, receiving monies for all items located in the deli and ensuring cleanliness throughout this Food and Beverage outlet.  Restocking all deli and market inventory, on an as-needed basis.  Possess excellent guest relations/communication skills by dealing with customers in an efficient and professional manner. 

Online Application

Job Title
Maintenance Technician
Job Description

Maintenance technician is responsible for overall maintenance of rooms and common areas of both River Lodge and Stone Hill Lodge. 

Online Application

Job Title
Housekeeping Houseman
Job Description

Assists Room Attendants and Inspectors.  Transports clean and dirty linen and supplies; disposes of trash.  Responds to calls from the front desk, duties as required.

Online Application

Job Title
Rooms Inspector
Job Description

Supervise work activities of cleaning personnel to ensure clean, orderly and attractive hotel rooms.  Assign duties, inspect work and investigate complaints regarding housekeeping service and equipment, and take corrective action, if necessary.  Take inventory and train new associates

Online Application

Job Title
Bartender
Job Description

Responsible for mixing and serving alcoholic and non-alcoholic drinks to guests, following standard recipes. Skilled in mixing ingredients (such as liquor, soda, water, sugar and bitters) to prepare cocktails and other drinks. Serving food items to guests, as needed. Ordering stock from Commissary and re-stocking inventory, as needed.

Online Application

Job Title
Adventure Forest & Arcade Associate
Job Description

An Arcade Associate for Wilderness at the Smokies is responsible for providing guests with a safe and positive experience in the Arcade section of Adventure Forest. This includes, Assists guests with purchase of access to rides, acts as cashier, gets redemption of points from guests and gives them correct merchandise, and operates all ride controls/control panels for rides, ropes course, rock wall, mini-golf or laser tag.

Online Application

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