FAQs

General

Our resort fee is a mandatory daily fee of $23.04 (with tax) and covers costs associated with providing the highest level of service for our guests.
This fee provides support for resort wide green initiatives as well as unlimited local and toll-free calls, incoming faxes, daily newspaper, in-room coffee, in-room safes, in-room TV upgrades, pool towel service, life jackets (made available in each waterpark), select daily kid’s activities, onsite parking, use of resort fitness centers, a discount coupon book for local attractions and more.
This fee is in addition to quoted room rates. Housekeeping gratuities are not included in this fee and are at the discretion of our guests.

Yes, each public restroom is equipped with a changing station (men’s rooms and women’s). In addition, the Wild WaterDome has a “Family Only” restroom/changing facility.

Yes, all main floor entry ways are wheelchair accessible and we do have elevators throughout the buildings to accommodate wheelchairs.

Yes, you will receive a parking permit when you check-in. RV parking is not available for overnight camping and RVs are not allowed on the deck of the parking garage.

No, parking is provided free to our resort guests.

A safe is provided in each guest room for securing your valuables and lockers are also available for rent in the waterpark. Please note that the Wilderness is not responsible for lost or stolen items. Please double check your room upon vacating your room for any misplaced items.

ATM machines are located in the lobbies of Stone Hill and River Lodge.

All kitchens utensils (place settings for up to 12 people), pots, pans, toaster, coffeemaker, full size refrigerator, microwave, stove, and dishwasher are provided in the kitchen units. Paper products (napkins, paper towels and paper plates), hand mixers and blenders are not provided.

Yes, we have multiple laundry centers located at both lodges.

Yes, by Tennessee State Law, smoking is not permitted within 25 feet of the building. Therefore all guest rooms, balconies and public areas are non-smoking.


Reservations

Children two and under are free and NOT counted in the total room count.

Unfortunately we do not allow pets except those assisting guests.

Yes, we offer group rates for groups for 10 or more rooms. Our group reservation number is 865-868-2171. Please see our Group Information section for more information.

Yes, 15% off for active and retired military. Must present Military ID at check-in. At this time we do not offer AAA discounts.

If you choose to cancel your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 72 hours prior to arrival, the entire deposit will be forfeited.

Checks are only accepted as an advance deposit 30 days prior to the reservations date. A valid credit card must be presented at check-in.

Yes, Wilderness at the Smokies is an advance deposit hotel. To guarantee your reservation we require the first night’s lodging, taxes and resort fee to be billed to a major credit card at the time of reservation. The same credit card must be presented along with a valid photo ID at the time of check-in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort outlets, payment can taken from the credit card on file at check-out. If you would like to pay these incidental charges by cash or other credit card, please be sure to settle up with the front desk prior to 11am on the day of check-out.

You must be at least 18 years of age to reserve or check into a room, all guests under 18 must be accompanied by a parent or guardian. Identification is required at check-in.

We welcome you to pre-register with us as early as noon on the day of arrival and begin your day of fun! While enjoying all the play features we’ll be getting your room ready! Check-in time begins after 4:00pm. Check-out time is at 10:30am, however, after you check-out you may continue to use the waterpark all day! There are locker rooms, showers and towels provided for you in the waterpark.


Waterpark

Towels are provided at the waterpark for you to use. A towel program has been implemented, please ask guest services if questions arise.

Yes, small lockers are available at the indoor water park for a nominal fee. We recommend keeping any larger items in your room or vehicle.

No outside food or drinks can be brought into the waterparks. There are snack bars located in the waterpark areas.

Park hours vary by the date and occupancy. Please call our reservations department at 1-877-325-9453 for the hours of operation during your stay or view the waterpark hours on the website.

Swim diapers are required for all children who are not toilet-trained. Swim diapers are available for purchase from the retail shops on property.

All children under the age of 12 must be supervised by an adult at all times-No Exceptions! Although there are certified lifeguards on duty parents are encouraged to stay with their children at all times regardless of age. The waterparks and other amenities contain features and elements that are not suitable for a child’s unsupervised participation.

Yes, there are many activities for smaller children including a two story interactive play feature, Kiddie slides, bounce swings and teeter totters.

Yes, some of the waterpark rides do have height restrictions.
Must be a minimum of 48″ to ride the Wall, Wild Vortex and Storm Chaser.
Must be a minimum of 42″ with an adult or 48″ by yourself to ride the Trail Twisters, Runaway Canyon and Timber Rattler.
Must be a minimum of 42″ to ride the Cyclone Racers, River Otter and Smokies SurfRider.

Waterpark admission is included in your room rate! If you need to add on additional people to your reservation you can do so at the rate of $30 per person/per day up to the maximum amount per room. (Please see the rooms and rates section for the maximum number of people each room can sleep)