A : We welcome you to pre-register with us as early as noon on the day of arrival and begin your day of fun! While enjoying all the play features we’ll be getting your room ready! Check-in time begins after 4:00pm. Check-out time is at 11:00am, however, after you check-out you may continue to use the waterpark all day! There are locker rooms, showers and towels provided for you in the waterpark.
A : Yes, Wilderness at the Smokies is an advance deposit hotel. To guarantee your reservation we require the first night’s lodging, taxes and resort fee to be billed to a major credit card at the time of reservation. The same credit card must be presented along with a valid photo ID at the time of check-in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort outlets, payment can taken from the credit card on file at check-out. If you would like to pay these incidental charges by cash or other credit card, please be sure to settle up with the front desk prior to 11am on the day of check-out.
A : If you choose to cancel your reservation for any reason anytime between making the reservation and 72 hours prior to 4:00pm on the date of arrival, there will be a $30 processing fee. If you cancel less than 72 hours prior to arrival, the entire deposit will be forfeited.
A : Waterpark admission is included in your room rate! If you need to add on additional people to your reservation you can do so at the rate of $25 per person/per day up to the maximum amount per room. (Please see the rooms and rates section for the maximum number of people each room can sleep)
A : Yes, some of the indoor waterpark rides do have height restrictions. You must be a minimum of 48″ for The Storm Chaser, 42″ with an adult or 48″ by yourself on the Trail Twisters Tube Slides and 48″ to body surf on the Smokies SurfRider.
A : All children under the age of 12 must be supervised by an adult at all times-No Exceptions! Although there are certified lifeguards on duty parents are encouraged to stay with their children at all times regardless of age. The waterparks and other amenities contain features and elements that are not suitable for a child’s unsupervised participation.
A : All kitchens utensils (place settings for up to 12 people), pots, pans, toaster, coffeemaker, full size refrigerator, microwave, stove, and dishwasher are provided in the kitchen units. Paper products (napkins, paper towels and paper plates), hand mixers and blenders are not provided.
A : A safe is provided in each guest room for securing your valuables and lockers are also available for rent in the waterpark. Please note that the Wilderness is not responsible for lost or stolen items. Please double check your room upon vacating your room for any misplaced items.