Is there a deposit when making my reservations and do I need a credit card on file during my stay?
Yes, Wilderness at the Smokies is an advance deposit hotel. To guarantee your reservation we require the first night’s lodging, taxes and resort fee to be billed to a major credit card at the time of reservation. The same credit card MUST be presented along with a valid photo ID at the time of check-in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort outlets, payment can taken from the credit card on file at check-out. If you would like to pay these incidental charges by cash or other credit card, please be sure to settle up with the front desk prior to 11am on the day of check-out.